Today is the day that the grades of the final exams are supposed to show up at the university website (tomorrow we can start signing up for the classes of the next semester, which starts at the end of February until the end of June). I say "supposed to", because the university website is broken. It has been broken all morning, and it's still broken now, at 3pm.

I know that it can happen and that the server is probably collapsed because everybody wants to see their grade (obviously), but what really bothers me is the fact that every semester we pay a lot of money to study at the university, and part of that money (150 euros to be exact) go to "online campus maintenance". With all the money they get (we're thousands and thousands of students at the university) you'd think that they have money to improve their servers. But no. Every time that there's some kind of event (grades being published, signing up for classes, first day of classes, etc) the online campus collapses, sometimes for days.

So I don't know when I'll be able to see my grade, as the only way to check it is online (before they were sending the grades on a text message on the phone for free if you requested it, but they cancelled that service). And I know in the big scheme of things is not a big deal, but considering how much we pay only for the online access (leaving aside for the classes), and the fact that I worked hard to pass the semester (most of us did), I find it very non respectful that this is a recurrent issue with them, especially in days like this, when people get nervous and they want to see how they did and if they'll have to take the class again or not.

I'll go to work with the old woman, and see if when I come back in the evening is solved. But I highly doubt it.
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From: [identity profile] evilblacksheep.livejournal.com


(And also more seriously, this is a scandal. Between that and how much they charge you for the classes material and then you have to print it at home, idek)

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From: [identity profile] cherrytattoo77.livejournal.com - Date: 2016-02-03 04:26 pm (UTC) - Expand

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From: [identity profile] polvodestrella.livejournal.com - Date: 2016-02-04 08:51 am (UTC) - Expand

From: [identity profile] ghostwriter.livejournal.com


They should do what they did when I was in school, just print them out and put them on a wall on campus. We had no internet back then so that's how it was done. ; ) I'm sorry they are making you wait.

Sometimes technology is no improvement at all.

From: [identity profile] polvodestrella.livejournal.com


Sadly printing them out is not a solution, as it's a virtual university and there's no building where to hang the grades (well, there's an administrative building in a few points of Spain, but not a place where students go to class and definitely not a place close to where I live). I miss when grades were hanged on walls, at least that never failed.

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From: [identity profile] ghostwriter.livejournal.com - Date: 2016-02-04 01:36 pm (UTC) - Expand

From: [identity profile] pondhopper.livejournal.com


ARGH. Yes, that happens way too often with "official" sites. I've seen it here regarding Manolo's work time and again. Sure stuff breaks *sometimes*. But not ALWAYS.
I hope a miracle happens and the grades are online later today.

From: [identity profile] polvodestrella.livejournal.com


Yes, exactly! It's one thing to have an issue once, but every time that there's something important is not a casuality. They totally should fix that! (still working poorly, by the way).

From: [identity profile] lostincandyrain.livejournal.com


I hope that the site is back up, and that you're happy with your grades!

From: [identity profile] polvodestrella.livejournal.com


Sadly I can't check them out yet, it's still down :( I've been able to see a couple of grades through a google chrome extension (that ironically was made by somebody external to the university) but the website of the uni is still down!

From: [identity profile] canyoncat.livejournal.com


This is sort of crazy! If that happened at Boston College I am sure heads would be rolling.

From: [identity profile] polvodestrella.livejournal.com


I wish heads would roll here, it's the biggest university in the country yet they fail with those things. It's non professional at all!

From: [identity profile] thespian15.livejournal.com


WOW, that is stupid and annoying. :o
A university that size you would think would have top of the line equipment. :o
Good luck.
Hugs, Jon

From: [identity profile] polvodestrella.livejournal.com


They really should, especially because they claim to be very innovative when it comes to technology!

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From: [identity profile] thespian15.livejournal.com - Date: 2016-02-04 08:58 am (UTC) - Expand

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From: [identity profile] polvodestrella.livejournal.com - Date: 2016-02-04 08:59 am (UTC) - Expand

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From: [identity profile] thespian15.livejournal.com - Date: 2016-02-04 09:33 am (UTC) - Expand

From: [identity profile] malicat.livejournal.com


I get that this can happen at the beginning,when this whole online stuff started (that's how it was when our only system was established,it was a mess) but after years they sure should have improved things,ESPECIALLY when you pay for it!

From: [identity profile] polvodestrella.livejournal.com


Yes, exactly! They're been offering online studies since 20 years ago, and they claim to be a very innovative university when it comes to technology. Yet it happens this! How unprofessional!

From: [identity profile] colesdragon.livejournal.com


How incredibly frustrating. Fingers crossed that they get it fixed soon!

From: [identity profile] polvodestrella.livejournal.com


Thanks! It's been 24 hours and their servers are still broken :(

From: [identity profile] thoughtsbykat.livejournal.com


How frustrating! Since they know this happens time and again they need to fix it. Hope it's fixed soon so you can see your grades.

From: [identity profile] amygooglegirl.livejournal.com


That sounds so frustrating when you just want to know your grades!

From: [identity profile] polvodestrella.livejournal.com


It is yes! So far is still broken, it's been 24 hours already!

From: [identity profile] moon-river.livejournal.com


That really sucks! I hope it was fixed by the time you got home. I'd be so pissed!

From: [identity profile] polvodestrella.livejournal.com


Sadly it wasn't fixed last night, and it's not fixed this morning either. It's been 24 hours, it's starting to get ridiculous!

From: [identity profile] polvodestrella.livejournal.com


Sadly it still doesn't work. It's been more than 24 hours now and the servers are still down. I've managed to see a couple of grades through some google chrome extension of the university, but it's a non official one so until I don't see them on the official website I won't take them seriously.

From: [identity profile] polvodestrella.livejournal.com


Thanks Mon! Sadly the website is still down. It's really ashaming that after 24 hours a university that has been offering online studies for 20 years haven't been able to solve the server issues. How non professional!

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From: [identity profile] gentle-dream.livejournal.com - Date: 2016-02-04 09:31 am (UTC) - Expand

From: [identity profile] sixphanel.livejournal.com


D: No es para nada justo. Pagáis por un servicio y no os lo están dando... Es para quejarse T_T Madre mía.

Espero que se solucione pronto! *hugs*

From: [identity profile] polvodestrella.livejournal.com


Es vergonzoso si! Con cada matrícula nos hacen pagar 150 euros extra de mantenimiento del campus virtual, y luego pasa esto!

From: [identity profile] heartonsnow.livejournal.com


it is a big deal!! That is unacceptable, especially as you have had to pay a lot of money!

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From: [identity profile] heartonsnow.livejournal.com - Date: 2016-02-05 01:08 am (UTC) - Expand

From: [identity profile] pundigrion.livejournal.com


Ugh, it is not like they do not know there is going to be a huge surge!

From: [identity profile] polvodestrella.livejournal.com


Yes, exactly! It happens the same every time there's a big event (signing up for classes, seeing grades, etc), so they should know better! Sadly after 24 hours the server is still down. How non professional!

From: [identity profile] kaishin108.livejournal.com


I would be very Grrr also! I hope by now or when you read this you have your grade results and are happy with them.

From: [identity profile] stellicidio.livejournal.com


That's so annoying! Paying for a service and then not getting it is bad and especially if you depend on those grades to sign up for next classes. Also if they 150 euros per student for the online services you'd expect them to have their shit together!!

From: [identity profile] polvodestrella.livejournal.com


It's crazy because the whole website is broken! Even if I had the grades (which 24 hours later we still don't) I wouldn't be able to sign up for the next semester, because the whole website is down. How non professional!

From: [identity profile] bagofbones66.livejournal.com


That is crazy! I hope that you'll be able to see your grade soon!

(no subject)

From: [identity profile] bagofbones66.livejournal.com - Date: 2016-02-05 12:39 pm (UTC) - Expand

From: [identity profile] everythingshiny.livejournal.com


UGH That's so frustrating, i doubt they spend that money on anything that benefits students to be honest.

From: [identity profile] superkattis.livejournal.com


That is ridiculous. They should be aware of the problem and do something about it. I hope you found out about your grades in the meantime however.
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